Refund policy

Custom Handmade Couture Return & Alteration Policy

Thank you for choosing Odinmarie. Every piece we create is individually handcrafted to your unique measurements and specifications. Because of the highly customized, labor-intensive nature of handmade couture, our return policy is outlined below.

• Custom Orders: All custom, made-to-measure, and bespoke items are 100% final sale. We cannot offer refunds, returns, or exchanges for these pieces under any circumstances once production has begun.
• Design Approval: By submitting your measurements and signing off on the design/fabric selection, you accept responsibility for the final specifications.

• Timeframe: You must contact us within 7 days of receiving your garment to request fit adjustments.
• Coverage: Minor alterations (such as tweaking a hem, taking in a seam, or adjusting straps) are complimentary within this window.
• Exclusions: Major design changes requested after the garment is completed (e.g., changing the neckline, changing the fabric, or resizing due to significant weight fluctuation) will incur an additional labor and materials fee.

• Local Clients: You may schedule a studio fitting to address any adjustments in person.
• Remote Clients: If you are shipping the item back for adjustments, you are responsible for secure, insured return shipping. The garment must be returned unworn, unwashed, and in its original packaging.

• Please contact us within 48 hours of delivery with clear photographs of the issue.
• If the error is ours, we will prioritize fixing, remaking, or modifying the piece at absolutely no cost to you, including all shipping expenses.